PLEASE READ OUR ” Terms & Conditions ” CAREFULLY

TERMS & CONDITIONS

You will receive a text message from  ‘Acacia Airport Transfers’ confirming your booking

You are responsible for checking that the details provided to us are correct and, if required, advising us of any changes to your itinerary.

VERY IMPORTANT

Acacia Airport Transfers does not accept any responsibility for missed flights for reasons such as traffic delays, accidents, breakdowns, severe weather conditions or any other unforeseen circumstances.

We advise passengers to plan to arrive at the airport at least 3 hours prior to flight departure ( as security checks are taking longer these days) to allow for possible unpredicted delays en route to the airport / port. Acacia Airport Transfers WILL NOT take responsibility for any passengers missing their flight because they had not allowed for the 3 hours check-in time.

You are free, of course, to arrange to get to the airport for a time of less than 3 hours prior to flight departure however, Acacia Airport Transfers will not accept any responsibility for any flights missed due to this.

All passengers are advised to have adequate travel insurance prior to booking.

Although every endeavour will be made to ensure the safe keeping of personal property, Acacia Airport Transfers does not accept any responsibility for the security of passengers personal belongings, it is the responsibility of passengers to keep their luggage / belongings safe and secure, once it has been unloaded from the vehicle. If you are unsure about the capacity of the vehicle booked please contact Acacia Airport Transfers customer services team immediately. 01924 763 713 or 07999 58 60 68

If your flight has been delayed please inform us as soon as possible.

Acacia Airport Transfers use their own transport wherever possible but may use selected, trusted third party companies at very busy periods of the year.

Reservations made on the following times and dates will be subject to an additional 50% surcharge on quoted prices – from 09:00hrs 24th December to 23:59hrs 26th December and from 09:00hrs 31st December to 23:59hrs 1st January. Other bank holidays are NOT affected

POLICIES & NOTICES

Pricing

Acacia Airport Transfers offer a bespoke service and prices are calculated according to distance, journey time and number of passengers travelling.

Acacia Airport Transfers reserves the right to provide an alternative vehicle from the original selected if your chosen vehicle is unavailable i.e through breakdown, etc…

Toll Charges

Toll charges are not included in our price quotes. Please be sure to have payment available for toll charges.

Amendments

Any amendments must be made via email,telephone or text as soon as you are aware you need to amend your journey details, you will then receive an email or text confirming the amendment.

Re-Booking

All bookings must be made either by telephone, text, email or via the website. This ensures that confirmation is provided and your booking is complete.

Cancellations

Acacia Airport Transfers will accept a cancellation as long as 24 hours notice is provided. All cancellations must be made via telephone, text or email for which you will receive confirmation.

If you do not receive an email,text message or telephone call from Acacia Airport Transfers confirming the cancellation, then we have NOT received it your message. In this case please call us immediately.

Refunds

No refunds will be issued to any passengers who do not wait for their driver and take alternative transport.

No refunds will be issued if a customer does not show up for pre-paid journeys.

No refunds will be issued if a customer informs us of a cancellation less than 24 hours before pick up time.

In all other circumstances where a refund is requested all communications should be addressed directly to Acacia Airport Transfers customer services via email, text message or telephone.

Please note that some calls may be recorded for quality and training purposes.

Privacy Policy
We use your personal information to provide the services you have requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services.

Disciplinary and Complaints procedure

Any complaints regarding the company’s service or any member of staff will be taken very seriously. The situation will be thoroughly investigated upon receipt of the details in writing (email only accepted). Please be as detailed as possible with all names and dates of parties involved so that a complete investigation can be carried out. Complaints should be emailed to info@acaciatransfers.co.uk

The company reserves the right to refuse to carry any passenger who is aggresive / abusive to our staff or who is thought to be under the influence of alcohol and/or drugs.

Also passengers maybe refused passage if they choose to ignore the current Covid-19 Goverment guidelines, i.e refuse to wear masks etc..

Want to know more?

Please contact us on the numbers below, if you have any questions regarding our service or prices!

01924 763 713 or 07999 58 60 68


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