Questions and Answers

Below are some questions that our customers ask from time to time.

If you are unsure about any part of your booking / journey,

please don’t hesitate to call us on 01924 763 713 or 07999 58 60 68

Q. How can I pay?

A. You can pre pay (when you book) by PayPal or bank transfer or, if you prefer, you can pay the driver in cash or card on the day of departure.

Q. How do I find my driver from an airport, port or station?

A. The pick up instructions will be given to you on the day of pick-up

Q. What is a ‘Meet and Greet’ service?

A. ‘Meet and Greet’ service is where the driver will park his vehicle and meet you with a name board in the appropriate place i.e. the arrivals hall.

Q. Will I incur any extra charges if my flight is delayed?

A. No, we will track your flight’s progress when it is in the air.

(However if the delay is significant and runs into another job, you may have a short wait before our driver can get to you)

Q. Is Your Company licensed and fully insured?

A. We are fully licensed and all our vehicles are insured.

Q. What happens if I haven’t received my confirmation?

A. Please call 01924 763 713 or 07999 58 60 68 for confirmation.

Q. Will you meet us anytime of day or night?

A. Yes, we provide a 24hr service.

Q. Can I Smoke/Drink/Eat/Vape in the car / minibus?

A. Acacia Airport Transfers operates a strict non Smoking/Drinking/Eating/Vaping policy in all our vehicles.


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