PLEASE READ OUR " Terms & Conditions " CAREFULLY

TERMS & CONDITIONS

You will automatically receive an 'Acacia Prestige Transfers' email for the journey(s) you have paid for. You are responsible for checking that the details provided to us are correct.

VERY IMPORTANT

You will receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver's telephone number. Acacia Prestige Transfers will not issue you with a refund if you have forgotten to take this with you.

Acacia Prestige Transfers does not accept any responsibility for missed flights for reasons such as traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport at least 3 hours prior to flight departure (Especially with security checks takeing longer these days) to allow for possible unpredicted delays en route to the airport / port. Acacia Prestige Transfers WILL NOT take responsibility for any passengers missing their flight because they had not allowed for the 3 hours check-in time.

You are free, of course, to arrange to get to the airport for a time of less than 3 hours prior to flight departure however, Acacia Prestige Transfers will not accept any responsibility for any flights missed  due to this.

All passengers are advised to have adequate travel insurance prior to booking.

Although every endeavour will be made to ensure the safe keeping of personal property, Acacia Prestige Transfers does not accept any responsibility in any way for the security of passengers personal belongings, it is always the responsibility of passengers to keep their luggage / belongings safe and secure, once it has been unloaded from the vehicle. It is also the passengers responsibility  if passenger / luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Acacia Prestige Transfers customer services team immediately. 01924 763 713 or 07999 58 60 68

If your flight has any serious delays please inform us or the driver as soon as possible.

Acacia Prestige Transfers use their own transport wherever possible but may use selected third party companies at very busy periods of the year.

Reservations made on the following times and dates will be subject to an additional 50% surcharge on quoted prices - from 18:00 24th December to 23:59 26th December and from 18:00 31st December to 23:59 1st January. Other bank holidays are NOT affected

POLICIES & NOTICES

Pricing

Acacia Prestige Transfers prices are calculated manually with the distance, journey time and number of passengers travelling taken into consideration.

Acacia Prestige Transfers reserves the right to provide an alternative vehicle from the original selected if your chosen vehicle is unavailable i.e through breakdown, etc...

Toll Charges

Toll charges are not included in our price quotes. Please be sure to have payment available for toll charges.

Amendments

Any amendments must be made via email or by telephone as soon as you are aware you need to amend your journey details, you will then receive an email confirming the amendment.

Re-Booking

All bookings must be made through either telephone, email or via the website. This ensures that confirmation is provided and the journey is insured.

Cancellations

Acacia Prestige Transfers will accept a cancellation as long as 24 hours notice is provided. All cancellations must be made via telephone or email for which you will receive confirmation.

If you do not receive an email from Acacia Prestige Transfers confirming the cancellation, then we have NOT received it. In this case please call us immediately.

Refunds

No refunds will be issued to any passengers who do not wait for their driver and take alternative transport.

No refunds will be issued if a customer does not show up for pre-paid journeys.

No refunds will be issued if a customer informs us of a cancellation less than 24 hours before pick up time.

In all other circumstances where a refund is requested should be addressed directly to Acacia Prestige Transfers customer services via email or telephone.

Please note that some calls may be recorded for quality and training purposes.

Privacy Policy
We use your personal information to provide the services you have requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services. Where required to fulfill your transfer, we may pass selected information to third parties, but we will NEVER sell your details on to a party who is not connected with us.

Disciplinary and Complaints procedure

Any complaints regarding the company’s service or any member of staff will be taken very seriously. The situation will be thoroughly investigated upon receipt of the details in writing (email is acceptable). Please be as detailed as possible with all names and dates of parties involved so that a complete investigation can be carried out. Complaints should be emailed to info@acaciatransfers.co.uk

The company reserves the right to refuse to carry any passenger who is aggresive / abusive to our staff or who is thought to be under the influence of alcohol or drugs.

Want to know more?

Please contact us if you have any questions regarding our service or prices!